In honor of Customer Service Week (October 1 – 6), we’re shining the spotlight on the teams that make up CommercialInsurance.net, and sharing the things they do that make our customer-centric business a success.
The Traffic Team, pictured above, is a natural first stop, since they’re the frontline of customer service at CommercialInsurance.net.
Our business model is a hybrid one, combining technology and insurance sales by providing quotes and quick insurance coverage for businesses via the Internet, and that mix of traditional business with innovation creates a unique working environment with a very special culture. The Traffic Team is the starting point for our customer service, since they’re usually the first contact a potential client has with our company, and they’re also the embodiment of our company’s singularity…we’re different, so we need a Traffic Team, and our Traffic Team personifies that difference.
Our customers are business owners looking for competitive commercial insurance coverage, and they’re often searching for insurance solutions online under a time constraint. A lack of understanding about what type of coverage they need combined with deadlines and demands from clients of their own usually means that when a Traffic Team member answers the phone, the person on the other end of the line isn’t in the greatest of moods. (If you’re unsure what kind of coverage your business requires, visit our page describing Business Insurance Basics).
A good Traffic rep is adept at not taking bad moods personally, and quickly categorizing a customer’s business and its specific needs through the matrix of options we have available, to find just the right fit.
And they do it with a smile.
Analytical software/solutions leader SAS advocates, in their white paper Analytics and the Customer Journey, making sure that your first and best practice is providing a positive start to your customer’s interaction with you.
At CommercialInsurance.net, we’ve established a strong square one in our endeavor to gain your business by creating a Traffic Team that can deftly handle both your stress level and your company’s individual insurance needs.