Our Summary
Our Gallagher insurance review considers the many aspects of how Gallagher can serve you including regions served, types of policies issued, and customer service. Gallagher is an insurance broker that works with companies around the world to provide risk-management services. Their team of agents will sit down with you to understand the types of risk you face and help to identify actionable solutions to help.
Company Overview
Founded in 1927, Gallagher has grown into a world leader in insurance services serving companies in more than 150 countries. They offer insurance, risk management, and consulting services, helping clients develop the best possible risk-management solutions for their operations. Gallagher has more than 30,000 advisors positioned across the country to ensure that their advice starts with a local understanding of common risks.
Geographic Representation
Gallagher serves the United States as well as more than 150 other countries. To find a representative in your area, you can use the Gallagher search tool.
Lines of Coverage
Gallagher offers four of the basic insurance policies that a business will need to protect against common risks.
The types of commercial insurance policies that you can get with Gallagher include:
- General Liability: Financial protection for third-party claims where you may be responsible for injuries or property damage.
- Professional Liability: Financial protection that includes legal defense in cases where you are accused of not doing your job to professional standards leading to loss.
- Business Owners Policy (BOP): This is a combination policy with both general liability and commercial property insurance included.
- Workers’ Compensation: Pays medical bills and lost wages for employees who are injured while on the job.
Top Industries Served
As expected with a global leader, Gallagher serves a wide range of industries. However, it does have an appetite for construction, healthcare, and higher education in particular. An insurance company's appetite is its desire to write certain lines of business in certain industries, often because the insurer has a keen understanding of risk in that sector and is willing to take on more companies.
When an insurer has a big appetite for a particular industry, they are more likely to price policies more competitively to attract more business and get a stronger part of the market share.
Gallagher has a moderate appetite for businesses that are considered Main Street types of companies such as accountants and attorneys. It also seeks business in the retail and manufacturing sectors.
Premium Costs
Gallagher doesn’t give premium details on its website. You are unable to complete an online quote, though the website does have an intake form that will get forwarded to a representative who will contact you to give you a quote.
Your premium will be contingent on the industry you serve, where you are located, your revenues, and the number of employees that you have. For workers’ compensation, you’ll also need to provide payroll data.
Underwriting Process
Unlike a lot of modern insurance carriers, Gallagher does not provide an online quote and bind service. Expect the purchasing and underwriting process to take several days to complete. The company will take your data and someone on the team of underwriters will review that data to provide a firm offer for your company’s risk profile.
AM Best Ratings
Gallagher does not have an AM Best rating on its own. The insurance companies that it places business with would be the companies with an AM Best rating. It’s important to work with highly-rated companies as this is an indication of financial strength and solvency. When you get the name of the provider Gallagher is placing your policy with, you’ll want to review its AM Best rating.
Complaint Index
The National Association of Insurance Carriers (NAIC) has a database that creates a ratio of complaints to the market share that insurance companies have. This is known as the complaint index and is a measurement of how good customer satisfaction is.
Because Gallagher doesn’t underwrite its own policies, it doesn’t have a complaint index. You would want to review the ratio of the companies that Gallagher uses for your policy.
Reputation
We could not find any online reviews for Gallagher on Trustpilot. It has been accredited with the Better Business Bureau (BBB) since 2017 with an A+ rating. It has 14 reviews with an average one-star rating. Reviews complain about poor service and inadequate notice of account changes. The company has also had four complaints closed with the BBB over the past year. Most of the complaints deal with health insurance issues and poor service.
Concluding Thoughts
Gallagher is a good option for a larger company that is looking for more than just an insurance policy but instead, really wants a partner in risk management. They don’t underwrite their own policies, so you’ll want to do your due diligence on the company your policy is placed with.
Learn more about Gallagher
Methodology
CommericalInsurance.net employs its own independent research to come up with the details for reviews. We do this so that you can have as many insights as possible about a company so that you can make the best decision for your commercial insurance. We take into consideration the company’s history and where they serve. We want to highlight the appetite that a company has as this suggests where business owners can get the most competitive rates. Where possible, we include premium data. From there, we take into account formal complaints, and financial strength ratings along with public reviews painting a broad picture of the company’s reputation.
The entire process was very quick and professional.
I spoke with Megan, she was very professional and informative. When she couldn't reach me on the phone, she stayed with it never giving up.
Very knowledgable. Efficient service. A willingness to work "outside the box".
